2024-2025
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Talk about what the case study is about. This case study highlights my exploration of how vehicle health, faults, battery, and fuel information can be presented in a more intuitive and actionable way.
Project: Fleet Management Platform
Role: UX Designer (Interaction Design)
Focus Area: Fleet Vehicle Details Experience
Duration: Ongoing Product Enhancement
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(After) Enhanced vehicle details screens
(After) Enhanced vehicle details screens
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Business Goal
The primary objective was to increase operational efficiency and safety by reducing notification fatigue for fleet managers. By transforming a cluttered alert system into a streamlined communication hub. The project aimed to improve response times to critical vehicle updates, minimize the risk of missed information, and enhance overall user engagement with the mobile platform.
The Challenge & My Role
Fleet managers were experiencing "information overload," struggling to distinguish between routine updates and high-priority alerts. With no existing way to filter or manage the influx of data, critical vehicle notifications were frequently overlooked. The challenge was to design a sophisticated notification architecture that balanced high-volume data delivery with user control and visual clarity.
As the UX Designer, my responsibilities included:
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Collecting and consolidating interviews results of fleet managers and truck drivers to identify pain points in the current alert workflow.
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Redesigning the notification panel to introduce a clear visual hierarchy and distinct categorization.
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Developing a "Notification Setup Channel" to empower users with granular control over their alert preferences.
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Ensuring the new system effectively highlighted critical updates while reducing overall cognitive load.
About
My Role: UX Designer, Design Library Management
Team: 1 UX & UI Designer
Timeline: 2.5 weeks
About
My Role: UX Designer, Design Library Management
Team: 1 UX & UI Designer
Timeline: 2.5 weeks
The Challenge & My Role
Fleet managers were experiencing "information overload," struggling to distinguish between routine updates and high-priority alerts. With no existing way to filter or manage the influx of data, critical vehicle notifications were frequently overlooked. The challenge was to design a sophisticated notification architecture that balanced high-volume data delivery with user control and visual clarity.
As the UX Designer, my responsibilities included:
-
Collecting and consolidating interviews results of fleet managers and truck drivers to identify pain points in the current alert workflow.
-
Redesigning the notification panel to introduce a clear visual hierarchy and distinct categorization.
-
Developing a "Notification Setup Channel" to empower users with granular control over their alert preferences.
-
Ensuring the new system effectively highlighted critical updates while reducing overall cognitive load.
Business Goal
The primary objective was to increase operational efficiency and safety by reducing notification fatigue for fleet managers. By transforming a cluttered alert system into a streamlined communication hub. The project aimed to improve response times to critical vehicle updates, minimize the risk of missed information, and enhance overall user engagement with the mobile platform.
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Description to understand the current notification landscape, I interviewed an experienced technical architect to identify all existing system communication trigger points. Subsequently, I conducted an open card sort with the Product Manager and Tech Lead to categorize these diverse trigger points originating from multiple sources.